Last Updated: 4th April 2025
Camellia (“we,” “us,” or “our”) is committed to protecting the privacy of schools, students, and parents who use our WhatsApp-based communication service.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect the following types of information:
a) School-Provided Information
School name, address, and contact details
Registered staff member information
Student academic and attendance data
Parent/guardian contact numbers
b) Automatically Collected Information
Device metadata (IP address, device type, OS)
Chat interaction logs (timestamps, queries)
Usage analytics (message open rate, clicks)
c) WhatsApp Integration Data
WhatsApp Business Account details
Messaging templates used by the school
Conversations triggered via the platform
2. How We Use Your Information
We use the collected data to:
Deliver personalized school-to-parent communication
Respond to parent queries in real-time
Improve service delivery and system performance
Analyze usage for reporting to the school
Ensure compliance with WhatsApp Business API policies
3. Data Sharing and Disclosure
We do not sell any data to third parties.
We may share data with:
WhatsApp/Meta for message delivery under WhatsApp Business API usage terms
School-authorized ERP or IT teams for data syncing
Vetted subprocessors (e.g., cloud hosting, analytics) under strict data protection agreements
5. Data Retention
School and parent data is retained as long as the account is active
Chat logs are retained for [3] months to provide history and reporting
Data is deleted permanently upon school’s request or after account closure
6. Children’s Privacy
Camellia does not collect information directly from students. All student data is provided by the school and shared with authorized parents/guardians only.
7. Your Rights
As a school admin or parent, you have the right to:
Access the data we hold
Request correction or deletion
Object to data processing
Request data export (if applicable)
To exercise these rights, contact us at: [hello@usecamellia.com]
8. Third-Party Links
Camellia may contain links to third-party services (like school ERPs). We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy. We’ll notify registered admins via email or in-app alert.
10. Contact Us
For any privacy-related concerns: Email: hello@usecamellia.com